Privacy Policy

Effective Date: 09/07/2025
Last Updated: 09/07/2025

1. Introduction

Octagon Events Centre (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://octagoneventscentre.co.uk/ or engage with our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials (username, password)
  • Payment information (credit card details, billing address)
  • Profile information (age, preferences, interests)
  • Communications with us (emails, chat messages, support tickets)

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location information (with your permission)
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Social media platforms (when you connect your accounts)
  • Analytics providers
  • Marketing partners
  • Public databases

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our services
  • Processing transactions and payments
  • Communicating with you about our services
  • Personalizing your experience
  • Improving our services and developing new features
  • Marketing and promotional activities (with your consent)
  • Legal compliance and fraud prevention
  • Customer support and technical assistance

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

  • Payment processors
  • Cloud storage providers
  • Analytics services
  • Marketing platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal process (subpoenas, court orders)
  • Government requests
  • Protection of our rights and safety
  • Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

  • Request access to your personal information
  • Obtain a copy of your data in a portable format

6.2 Correction and Updates

  • Correct inaccurate or incomplete information
  • Update your account information

6.3 Deletion

  • Request deletion of your personal information
  • Close your account

6.4 Consent Management

  • Withdraw consent for data processing
  • Opt out of marketing communications
  • Manage cookie preferences

6.5 Objection and Restriction

  • Object to certain types of data processing
  • Request restriction of processing

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and usage
  • Provide personalized content
  • Improve our services

You can manage your cookie preferences through your browser settings or our cookie preference center.

8. International Data Transfers

If you are located outside of [Your Country], your information may be transferred to and processed in countries that may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

10. Children’s Privacy

Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Providing notice through our services

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Octagon Events Centre
 Email: info@octagoneventscentre.co.uk
 Address: Octagon Events Centre, Octagon Building, Stafford Education and Enterprise Park, Weston Road, Stafford, ST18 0BF

14. Jurisdiction-Specific Rights

For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

For EU/UK Residents (GDPR)

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation, including the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority.